Troubleshooting & Security Best Practices

Fix common issues with signals and trades, and learn how to keep your account and API keys secure.

Intermediate
7 min
Getting Started
What you'll achieve

Know how to diagnose failed signals and protect your trading accounts.

Prerequisites

Complete these tutorials first for the best experience:

Create & Configure Your Trading Fund
1
Check signal status

When a signal fails, go to your fund details and check the signals table. Each signal shows a status: PROCESSED (success), ERROR_PROCESSING (failed), or RECORDED (received but not yet processed).

2
Common failure causes

Most failures come from: invalid or expired API keys, insufficient account balance on the exchange, wrong pair format in the alert (e.g., "BTC/USDT" instead of "BTCUSDT"), or the exchange being under maintenance.

3
Verify your API key works

Go to your exchange and check that the API key is still active and has the correct permissions (Futures trading enabled). If in doubt, create a fresh key and update it in your fund settings.

4
Test with a manual signal

Wise Trade lets you send a manual test signal from the dashboard. Use this to isolate whether the problem is with TradingView or with the exchange connection.

5
Security essentials

Never enable withdrawal permissions on API keys. Use unique keys per service. Rotate keys every few months. Enable 2FA on both your exchange and Wise Trade account. Wise Trade encrypts all API keys end-to-end.

If you suspect your API key has been compromised, revoke it immediately on the exchange and create a new one.

Tips & Best Practices

  • The Support page in the sidebar lets you create tickets if you need help.
  • Exchange maintenance schedules are usually posted on their status pages.
  • Keep your email up to date — Wise Trade sends notifications when signals succeed or fail.
  • Enable 2FA on your Wise Trade account for an extra layer of security.